ALL SALES ARE FINAL. Virtual currency and digital items are delivered immediately upon purchase confirmation. As a general rule, no refunds are provided for virtual goods and digital content.

The price displayed for each package is the final amount you will pay. We do not charge additional processing fees, subscription fees, or hidden charges. All applicable taxes are included in the displayed price.

In compliance with EU consumer protection laws, refunds may be considered only under the following strict conditions:

• Request made within 14 days of purchase
• Virtual currency remains completely unused in your account
• Account has sufficient balance to reverse the transaction entirely
• Account in good standing with no history of violations
• Payment method verified as legitimate and authorized

Before processing any refund request, we will verify:

• Payment method ownership and authorization
• Account activity and transaction history
• Absence of suspicious or fraudulent activity
• Compliance with all Terms of Service

Refunds are NOT available under any circumstances for:

• Partially or fully spent virtual currency
• Virtual items that have been used, equipped, or consumed
• Any virtual goods that have affected gameplay or account progression

• Purchases made with stolen or unauthorized payment methods
• Accounts with chargeback history or payment disputes
• Suspected refund abuse or manipulation attempts
• Accounts involved in Terms of Service violations

• Account suspensions due to rule violations
• Service interruptions or maintenance periods
• User error or accidental purchases (buyers' remorse)
• Changes to virtual goods or service features

IMPORTANT: By purchasing virtual goods, you acknowledge that:

• Digital content is delivered immediately upon purchase
• You expressly request immediate access to virtual goods
• You waive your right of withdrawal under EU consumer law
• Virtual goods are consumed upon delivery to your account

Filing chargebacks for legitimately received virtual goods is strictly prohibited and constitutes fraud.

• Immediate account termination
• Revocation of all virtual goods
• Permanent service ban
• Reporting to payment processors and authorities
• Legal action to recover damages and fees

We maintain comprehensive transaction records and will contest all illegitimate chargebacks. You acknowledge that disputing legitimate charges may violate payment processor terms and applicable fraud laws.

We reserve the right to:

• Verify payment method ownership before processing refunds
• Request additional documentation or verification
• Delay or deny refunds pending fraud investigation
• Report suspected fraud to relevant authorities

If fraud is detected:

• All virtual goods are immediately revoked
• Account is permanently suspended
• No refunds or compensation provided
• Full cooperation with law enforcement and payment processors

Before initiating any payment dispute, you must:

• Contact our support team within 48 hours of the transaction
• Provide detailed explanation of the issue
• Allow reasonable time for investigation and resolution
• Exhaust all support channels before external disputes

EU customers may access the EU Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr.

• Submit a support ticket within 14 days of purchase
• Provide proof of purchase and account verification
• Clearly explain the reason for the refund request
• Allow up to 10 business days for investigation

All refund requests require:

• Identity verification
• Payment method verification
• Account activity review
• Fraud prevention screening

• Investigation: Up to 10 business days
• Approved refunds: 5-10 business days to original payment method
• Denied refunds: Written explanation provided

This policy complies with:

• PayPal Acceptable Use Policy
• Stripe Terms of Service
• EU Payment Services Directive
• Bulgarian consumer protection laws

We do not provide partial refunds. Refunds, when approved, are processed in full to the original payment method only.

• All refunds processed in original transaction currency
• No compensation for currency conversion fluctuations
• Exchange rate differences are not grounds for refund adjustment

No refunds are provided for virtual goods when:

• Account is terminated for Terms of Service violations
• Account is closed due to fraudulent activity
• User voluntarily closes account after using virtual goods

This policy is designed to comply with:

• EU Consumer Rights Directive
• Bulgarian consumer protection laws
• Payment processor requirements
• Anti-fraud regulations

We exclusively provide digital content and virtual goods. These are delivered automatically upon successful payment confirmation. No physical items are shipped.

All transactions are processed in Euros (€). Any currency conversion is handled by our payment processors. We do not charge additional conversion fees beyond what is stated in our packages.

We may update this policy at any time. Material changes will be communicated via email or service notification. Continued use after updates constitutes acceptance of the revised policy.

For refund requests or payment-related questions, you can:

• Email our billing team at [email protected]
• Get instant support on our Discord Server
• Open a support ticket in our Help Center

Include your transaction ID, account information, and detailed explanation when requesting a refund. All refund requests are subject to fraud verification and may be denied if fraudulent activity is suspected.